Privacy Policy for Vendors and Drivers

Gogo Cabs Private Limited · Last updated: 30 September 2026

1. Who we are and what this covers

This policy explains how Gogo Cabs Private Limited (CIN U49224TN2025PTC176839, GSTIN 33AALCG7695K1ZW) ("Gogo Cabs", "we", "us") collects and uses the personal data of Vendors and Drivers on driver.gogocabs.com, the vendor app, and related services (the "Platform"). Under the Digital Personal Data Protection Act, 2023 ("DPDP Act"), we are the Data Fiduciary for this data. Customer data is covered by the privacy policy on www.gogocabs.com.

Registered office: No. 29, TG Nagar, Avadi, Poonamallee, Ayappakkam, Chennai, Tiruvallur District, Tamil Nadu – 600077, India. Email: support@gogocabs.com. Phone: +91 90928 90928.

A Vendor may add Drivers to the Vendor Account. The Vendor must make sure each Driver has been told about this policy and agrees to us using their data as described here.

2. Personal data we collect

• Vendor details: Gogo account name, name, phone number, email address, PAN, and bank details, including a copy of the bank passbook or statement page.
• Driver details: name, phone number, date of birth, driving licence number and image, an identity document (an Aadhaar card image), photographs, and the languages the Driver speaks.
• Vehicle details: registration number, registration certificate, make, model and year, insurance, permits, fitness documents, images, and details of any GPS device fitted.
• Information from government records: we may check licence and vehicle details against sources such as Parivahan.
• Ride and account activity: rides offered, accepted, completed or cancelled, ride photos, ratings, complaints, Wallet transactions, charges, refunds and support tickets.
• Location: vehicle and device location, when you use GPS features, show your vehicle as available, or carry out rides, and the pickup and drop locations of rides.
• Payments: UPI, QR and payment-provider references for your registration and top-ups. We do not store your card details or UPI PIN.
• Communications: messages to us, and calls with our team, which may be recorded and analysed.
• Device and usage data: IP address, browser and device type, pages and features used, and error data.

Regarding Aadhaar: we ask for an image of the Aadhaar card only as identity proof. Please mask the first 8 digits of the number before uploading where you can. We do not use it for any other purpose.

3. Why we use your data

• to register you, verify your identity, documents, vehicles and Drivers, and keep verification up to date;
• to send, allocate and manage rides, and to share the details a Customer needs to meet the Driver;
• to run your Wallet: charging commission, fees and charges, crediting amounts, and making refunds;
• to provide support, handle complaints and disputes, and carry out investigations into misconduct;
• to keep Customers, Drivers and the Platform safe, and to prevent fraud and misuse;
• to offer insurance renewal services, where you have agreed;
• to improve the Platform, routes and operations through analytics;
• to meet legal, tax and regulatory duties and to respond to lawful requests from authorities.

We process your data with your consent, or for another purpose the DPDP Act allows, such as complying with the law. You give consent by clear action, such as ticking the acceptance box during registration or by uploading documents after reading this notice.

4. Who we share data with

We do not sell your personal data. We share it only as needed:

• Customers, who receive the assigned Driver's name, phone number, vehicle details and, during a ride, live trip information, so they can meet the Driver.
• Insurance providers authorised to offer renewal services, but only if you have given consent. The data shared is the vehicle registration number, make, model and year, insurance expiry date, the Driver's name and contact number, and the vehicle type. You can withdraw consent at any time.
• Government systems such as Parivahan, when we verify licence and vehicle details.
• Service providers working for us, such as cloud hosting (for example Cloudflare and Amazon Web Services), maps (Google Maps), error monitoring (Sentry), messaging, telephony and speech-to-text providers, and payment providers (for example Razorpay and UPI apps).
• Authorities, courts, auditors and advisers when the law requires or to protect rights and safety.
• A successor business, if Gogo Cabs is merged with or sold to another business, subject to this policy.

5. Storage, transfers and retention

Your data is stored on secure servers, including those of our cloud providers, which may be in India or other countries. We transfer personal data outside India only as the DPDP Act and any government restrictions allow.

We keep personal data only for as long as needed for the purposes above, or as the law requires. KYC, invoice, Wallet and tax records are kept for the period required by applicable law. Call recordings are kept for a limited period. After you leave, we delete or anonymise data we no longer need, but we may keep what is necessary for legal duties, for amounts you owe, and for unresolved disputes or complaints.

6. Security

We use reasonable safeguards such as encryption in transit and access controls. No system is perfectly secure, so please protect your OTP and login. If a personal data breach affects you, we will notify you and the Data Protection Board of India as the DPDP Act requires.

7. Your rights

Under the DPDP Act you have the right to:

• get a summary of the personal data we process about you and whom we have shared it with;
• correct, complete or update your personal data;
• ask us to erase your personal data, unless we must keep it for a legal reason;
• withdraw your consent at any time. This does not affect what we did before, and we may not be able to continue to provide the Platform to you;
• complain through our Grievance Officer; and
• nominate another person to exercise your rights if you die or become incapacitated.

To use a right, email mithran@gogocabs.com or support@gogocabs.com, or call +91 90928 90928. We may need to verify your identity. We will reply within 48 hours and act on your request within the time the law allows. Some records, such as tax and Wallet records, must be kept even after you ask for erasure.

8. Children

The Platform is only for people aged 18 and over. We do not knowingly collect data of anyone under 18.

9. Grievance Officer

Mr. Logesh Mithran, Head of Operations (Grievance Officer)
Gogo Cabs Private Limited, No. 29, TG Nagar, Avadi, Poonamallee, Ayappakkam, Chennai, Tiruvallur District, Tamil Nadu – 600077
Email: mithran@gogocabs.com · Phone: +91 90928 90928

We will respond within 48 hours. If you are not satisfied, you may complain to the Data Protection Board of India once it is constituted and accepting complaints, after raising the issue with us first.

10. Changes

We may update this policy. The date above shows the latest version, and we will tell you about important changes on the Platform and ask for your consent again where the law requires.